🔒 Data Security

Crixbet Privacy Policy – how safe is your data with us

Crixbet takes your personal information seriously. Find out exactly what data we collect, how we use it, and what rights you have — all explained in plain English.

Last Updated: June 2026 Applies to: All Users Language: English

How Crixbet protects your data

Before diving into the details, here's a quick overview of how Crixbet protects your privacy.

Protected by SSL Encryption

All transactions and data transfers on Crixbet are secured with 256-bit SSL encryption. No third party can access your information while it's in transit.

Your Data Is Never Sold

Crixbet will never sell your personal data to any third party under any circumstances. Your data always belongs to you.

Data Minimization Policy

Crixbet only collects the information strictly necessary to provide its services. We do not ask for anything beyond that.

The ability to correct your information

You can view, correct, or request deletion of the information on your account at any time.

Opt out of marketing

You can opt out of promotional messages at any time through your settings. Essential service-related communications will continue regardless.

Secure data storage

Crixbet's servers operate under internationally recognized security standards, with active data backup and disaster recovery systems in place.

Important: By using Crixbet.best, you are considered to have accepted this Privacy Policy. If you have any questions, please contact our support team.

1

What types of information are collected

Crixbet collects various types of information in order to provide its services. Each piece of data is collected for a specific reason, as explained in detail below.

Provided at registration

  • Full name and date of birth
  • Email address and mobile number
  • Current address
  • Password (stored in encrypted form and never visible in plain text)

Information Provided During KYC Verification

  • Copy of National ID, Passport, or Birth Certificate
  • Proof of address (utility bill or bank statement)
  • Payment account verification details

Automatically Collected Information

  • IP Address & Device Information (model, operating system)
  • Browser Type & Language Settings
  • Time and duration of site visits
  • Pages visited and your referral source
  • Betting and gaming activity history

Please Note: Crixbet will never call or email you to ask for your password, bank PIN, or OTP. If you receive any such request, report it to our support team immediately.

2

How Your Information Is Used

Crixbet uses the data it collects for specific purposes. The table below clearly outlines how each type of information is used.

Data Type Purpose of use Type
Name and contact details Account management and customer support Required
Date of Birth Age verification (confirming 18+) Required
Payment Information Processing Deposits & Withdrawals Required
KYC Documents Identity verification and fraud prevention Required
IP Address & Device Information Security, multiple account detection Security
Gaming History Responsible gaming monitoring and personalized service Service Improvement
Email and phone Important notifications, promotional offers (with consent) Contact

Crixbet does not use your information for any purpose beyond those listed in the table above. If a new use ever becomes necessary, you will be informed in advance.

3

Who Your Data Is Shared With

Crixbet shares your information with third parties only in limited, specific circumstances. Your data is never sold — under any circumstances.

Who Your Data May Be Shared With

  • Payment processors: Information required to verify payment methods such as bKash, Nagad, and Rocket is collected for that purpose.
  • Game Providers: Limited information is shared with providers such as Pragmatic Play and Evolution Gaming solely for the purpose of running games.
  • KYC Verification Services: Documents are shared with third-party verification agencies for identity verification purposes.
  • Legal Authorities: We may be legally required to disclose information if ordered to do so by a court or government authority.
  • Anti-Fraud System: Your data is used by our security systems to detect and prevent fraud.

Our Commitment: In each of the above cases, data protection agreements are in place with third parties. They may only use your information for the specific purpose required — nothing else.

4

Cookies & tracking technologies

Crixbet.best uses cookies — small text files stored in your browser that help improve your experience on the site.

You can manage cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain features on the site.

5

How Long Your Data Is Retained

Crixbet does not retain any data longer than necessary. Different types of information are kept for different lengths of time.

  • Account Information: For as long as your account remains active. Even after closure, certain information may be retained for a specified period to meet legal obligations.
  • Financial Transaction Records: A minimum of 5 years, in accordance with international financial regulations.
  • KYC Documents: Up to 5 years after account closure.
  • Communication history: Support tickets and chat for up to 2 years.
  • Analytics data: 13 months, then deleted automatically.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified in any way.

6

Your rights

Crixbet gives users full control over their own data. The following rights are available to you.

Right to Access

To find out what personal data Crixbet holds about you, submit a request to our support team. You'll typically receive a full report within 30 days.

Right to rectification

You may request corrections to any inaccurate information on your account. Changes to core details such as your name or date of birth may require additional verification.

Right to Erasure

You may request account closure and deletion of your data at any time. Everything will be removed except for information we are legally required to retain.

Right to data portability

You may request your data in a portable format (CSV or JSON) at any time.

Right to Object to Processing

You can opt out of marketing communications or object to your data being used for specific purposes.

To exercise any of these rights, email us at support@crixbet.best or reach out via live chat support.

7

Children's & Minors' Privacy

Crixbet's services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

  • Date of birth is verified at the time of registration.
  • Age is re-confirmed during the KYC process.
  • If a minor's account is identified, it will be suspended immediately and all associated data will be deleted.
  • If you believe your child has created an account, please contact our support team immediately.
8

Privacy Policy Updates

Crixbet may update this policy from time to time. Revisions may be necessary due to changes in law, the introduction of new services, or technical developments.

  • Whenever this policy is updated, the "Last Updated" date at the top of the page will reflect the change.
  • Registered users will be notified of any major changes via email or an in-platform notification.
  • Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy.
9

Contact Us

If you have any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us.

  • Email: support@crixbet.best
  • Live Chat: Click the chat button in the bottom-right corner of the site
  • Help Centre: Help Center Page View

For privacy-related requests, include "Privacy Request" in your email subject line for a faster response. We typically reply within 3 business days.

Privacy in Detail

Sharing personal information online is something many people think twice about. In Bangladesh, where online scams are not unheard of, it's completely understandable to hesitate before entering your name and address on a new platform. Crixbet recognizes that concern and takes it seriously.

Why we need your information

When creating an account on Crixbet, you are required to provide certain information — not arbitrarily, but due to legal obligations. To hold an international gaming license, the platform must verify that users are adults and that their identities can be confirmed. Identity verification for financial transactions is also mandatory to prevent money laundering.

Simply put — we collect your information because we have to, not because we want to. And we only collect what's necessary. If a bKash number is enough, we won't ask for a passport copy. KYC is only required when making larger withdrawals — and honestly, it's there to protect you too.

What we do to ensure cybersecurity

Crixbet's servers are hosted in internationally certified data centers with multiple layers of physical and digital security. The padlock icon you see in your browser when visiting the site confirms our SSL certificate — meaning everything sent between your browser and Crixbet's servers is fully encrypted.

Passwords are never stored in plain text — only a hash is kept. This means no Crixbet employee can ever see your password. That's exactly why it must be reset if forgotten; no one can simply tell you what it is.

How to opt out of promotional messages

Crixbet sends promotional messages from time to time — Eid bonuses, cricket season offers, and more. If you'd rather not receive these, go to your account's notification settings and turn off promotional messages. Email and SMS can be managed separately.

Please note that essential messages — such as payment confirmations, security alerts, and account change notifications — cannot be turned off, as they are sent for your own protection.

A note on third-party links and sites

Crixbet pages may occasionally contain links to third-party websites. Once you leave our site, Crixbet's Privacy Policy no longer applies — those sites have their own policies. We recommend reading them before submitting any personal information.

Also stay alert if anyone contacts you by phone or message claiming to be from Crixbet and asking for your password or OTP. Crixbet will never request this kind of information. If you receive any suspicious communication, report it immediately to support@crixbet.best.

Consequences of Non-Compliance with the Privacy Policy

Crixbet upholds this policy itself and takes action against anyone who violates it. Any employee who uses or shares a user's information without authorisation commits a serious, punishable offence. Crixbet makes no exceptions on this matter.

If you believe Crixbet has failed to protect your data or has breached this policy, please contact our support team first. If the issue remains unresolved, you have the right to file a complaint with the relevant licensing authority.

Play with peace of mind knowing your data is secure – Join Crixbet

Your privacy is protected and your payments are secure. Register now and enjoy the best betting experience in Bangladesh.

Still have questions?

Crixbet's Sports section shows real-time scores for live matches. Once you enter the Live Betting page, scorecards for active matches update continuously. For cricket, you can see runs, wickets, and overs. For football, goals, cards, and match time are all kept up to date. Select matches also offer live video streaming or an animated match tracker. You need to be logged in to use these features. The same experience is available on the mobile app — you can even track scores in the background. Visit the Sports page for more details.

Crixbet's referral program rewards both you and the friends you invite. The process is straightforward: log in to your account and head to the Referral or Promotions section. There you'll find your personal referral code or link. Share it with friends or family members, and once they register through your link and make their first deposit, a referral bonus will be credited to your account automatically. Your referred friend will also receive their own welcome bonus. Reward amounts and terms can be found on the voucher page or in the current promotion details. Once the bonus is credited, you can withdraw after meeting the applicable wagering requirements.

Learn more

Your data is safe with Crixbet – Enjoy With Peace of Mind

Review the Privacy Policy, register with confidence, and enjoy the full Crixbet experience.

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