Crixbet operates a one person, one account policy. However, two separate adult members of the same household may each open their own account using their own name, mobile number, and email address. This is perfectly fine as long as each account is registered with distinct, individual information.
What is strictly prohibited is one person opening multiple accounts — even with different phone numbers or email addresses. Crixbet detects duplicate accounts by analyzing device fingerprints, IP addresses, and payment methods. Anyone who creates multiple accounts to claim bonuses repeatedly will have all accounts closed and any balances may be forfeited. Each family member should maintain only one account in their own name and enjoy the platform safely.
What is strictly prohibited is one person opening multiple accounts — even with different phone numbers or email addresses. Crixbet detects duplicate accounts by analyzing device fingerprints, IP addresses, and payment methods. Anyone who creates multiple accounts to claim bonuses repeatedly will have all accounts closed and any balances may be forfeited. Each family member should maintain only one account in their own name and enjoy the platform safely.
If a match is abandoned or cancelled, Crixbet generally marks the bet as "Void." A voided bet means the wager is considered cancelled and the full stake is returned to your balance. No win or loss is recorded.
However, there are a few specific rules worth knowing:
• If the match has completed a specified number of overs and a result is declared via the DLS method, the bet will be settled.
• If one event in an accumulator bet is voided, that event's odds are counted as 1.00 and the rest of the selections are settled accordingly.
• Different rules may apply to in-play bets — for example, settlement may be based on how many overs have been bowled.
If you have a question about the settlement of a specific match, in the Help Center Contact us.
However, there are a few specific rules worth knowing:
• If the match has completed a specified number of overs and a result is declared via the DLS method, the bet will be settled.
• If one event in an accumulator bet is voided, that event's odds are counted as 1.00 and the rest of the selections are settled accordingly.
• Different rules may apply to in-play bets — for example, settlement may be based on how many overs have been bowled.
If you have a question about the settlement of a specific match, in the Help Center Contact us.
Yes, Crixbet regularly offers free spins, daily login bonuses, and cashback promotions. Participating is straightforward:
Daily Login Bonus: Log in to your account every day — during certain periods, consecutive logins earn increasing rewards. The bonus typically comes in the form of free bet credits or a casino bonus.
Free Spins: To receive promotional Free Spins on specific slot games, head to the promotions page and activate the offer. In many cases, a minimum deposit of ৳200 on a qualifying game will credit you with 20–50 Free Spins.
How to Claim: Log in → Go to the Promotions page → Click "Join" on the offer → Meet the conditions → The bonus will be credited automatically. Free Spins are generally valid for 7 days. Any unused spins will expire after that period.
Daily Login Bonus: Log in to your account every day — during certain periods, consecutive logins earn increasing rewards. The bonus typically comes in the form of free bet credits or a casino bonus.
Free Spins: To receive promotional Free Spins on specific slot games, head to the promotions page and activate the offer. In many cases, a minimum deposit of ৳200 on a qualifying game will credit you with 20–50 Free Spins.
How to Claim: Log in → Go to the Promotions page → Click "Join" on the offer → Meet the conditions → The bonus will be credited automatically. Free Spins are generally valid for 7 days. Any unused spins will expire after that period.
The best place to view all active Crixbet promotions is the Voucher Page. After logging in, visiting this page will show all offers currently available for your account in one place. Some offers are available to all users; others are personalized for specific users.
Update Frequency:
• Weekly offers reset every Monday morning.
• Special offers for major cricket events (such as the IPL and World Cup) are launched separately.
• Loyalty bonuses and cashback offers are released in the first week of each month.
• Check the promotions page regularly for voucher codes — any newly added codes will be listed there.
If you're using the mobile app, keep push notifications enabled — you'll be notified as soon as a new offer goes live.
Update Frequency:
• Weekly offers reset every Monday morning.
• Special offers for major cricket events (such as the IPL and World Cup) are launched separately.
• Loyalty bonuses and cashback offers are released in the first week of each month.
• Check the promotions page regularly for voucher codes — any newly added codes will be listed there.
If you're using the mobile app, keep push notifications enabled — you'll be notified as soon as a new offer goes live.
Crixbet's customer support is available 24/7, all seven days of the week. Even at 3 AM, you'll get a response on live chat. All contact channels are listed below:
Live Chat (Fastest): Click the chat bubble icon at the bottom-right corner of the website or app. You'll typically get a response within 2–5 minutes.
Email: support@crixbet.best – For complex matters or when you need to send documents, reach out by email. Replies typically arrive within 12–24 hours.
Help Center: Help Center The page includes a self-help guide for common issues — password reset, withdrawal problems, and KYC upload, all covered.
You can communicate in Bangla — the support team serves Bangladeshi users in Bangla. For issues involving personal information or your account, Live Chat is your best option.
Live Chat (Fastest): Click the chat bubble icon at the bottom-right corner of the website or app. You'll typically get a response within 2–5 minutes.
Email: support@crixbet.best – For complex matters or when you need to send documents, reach out by email. Replies typically arrive within 12–24 hours.
Help Center: Help Center The page includes a self-help guide for common issues — password reset, withdrawal problems, and KYC upload, all covered.
You can communicate in Bangla — the support team serves Bangladeshi users in Bangla. For issues involving personal information or your account, Live Chat is your best option.
No, you cannot open a Crixbet account at 16 or 17 years of age. The minimum age to participate on Crixbet is 18. This is not just a house rule — it is a condition of the international license and part of the responsible gaming policy.
Providing your date of birth during registration is mandatory. If you are under 18, registration cannot be completed. Additionally, a national ID or birth certificate may be requested during KYC verification for larger withdrawals — your age is checked at that stage too. If someone registers with a false date of birth and is later found out, their account will be permanently closed and all balances will be forfeited.
Do not allow any minor to use your device or account. For more information, Responsible Gaming Visit the page.
Providing your date of birth during registration is mandatory. If you are under 18, registration cannot be completed. Additionally, a national ID or birth certificate may be requested during KYC verification for larger withdrawals — your age is checked at that stage too. If someone registers with a false date of birth and is later found out, their account will be permanently closed and all balances will be forfeited.
Do not allow any minor to use your device or account. For more information, Responsible Gaming Visit the page.
If you're having trouble with the Crixbet app, try the following steps in order — most issues can be resolved this way:
Step 1 – Close and Reopen the App: Close the app completely (remove it from the background too), wait 30 seconds, then reopen it.
Step 2 – Update the App: Running an outdated version can cause the app to crash. Download Page Download the latest version from the official download page, uninstall the old one, then install the new version.
Step 3 – Clear Your Phone's Cache: Settings → Apps → Crixbet → Storage → Clear Cache. This removes temporary files.
Step 4 – Check Your Internet Connection: Live betting and casino games may not work properly on a slow or unstable connection. If Wi-Fi is causing issues, try switching to mobile data.
Step 5 – Use in Browser: If the app keeps giving you trouble, open crixbet.best in your phone's browser — you'll get the full experience there too.
If the issue persists, contact us via live chat with your phone model and Android version and we'll look into it.
Step 1 – Close and Reopen the App: Close the app completely (remove it from the background too), wait 30 seconds, then reopen it.
Step 2 – Update the App: Running an outdated version can cause the app to crash. Download Page Download the latest version from the official download page, uninstall the old one, then install the new version.
Step 3 – Clear Your Phone's Cache: Settings → Apps → Crixbet → Storage → Clear Cache. This removes temporary files.
Step 4 – Check Your Internet Connection: Live betting and casino games may not work properly on a slow or unstable connection. If Wi-Fi is causing issues, try switching to mobile data.
Step 5 – Use in Browser: If the app keeps giving you trouble, open crixbet.best in your phone's browser — you'll get the full experience there too.
If the issue persists, contact us via live chat with your phone model and Android version and we'll look into it.